Guides
File an RTI (Right to Information) application
Under the RTI Act, 2005, any citizen can request information from a public authority. Central government ministries and departments accept RTIs online; state authorities have their own portals or accept postal applications.
File a consumer complaint
For problems with goods or services (defects, deficient service, unfair trade practices), first try the National Consumer Helpline for pre-litigation resolution. If that fails, file a case online before the District, State or National Consumer Commission, depending on the value of the claim, through the e-Jagriti platform.
Report cyber fraud or cybercrime
Report online financial fraud immediately on the 1930 helpline. Quick reporting helps freeze the money in the fraudster's account. All cybercrimes, including those against women and children, can be reported on the National Cyber Crime Reporting Portal.
File a police complaint, FIR or e-FIR
Police services are run by state governments. Under the Bharatiya Nagarik Suraksha Sanhita (BNSS), 2023, information about a cognisable offence can be given at any police station (Zero FIR) and also electronically (e-FIR), which must be signed within three days. Most state police websites offer online complaints, e-FIR for specified offences (such as vehicle or mobile theft) and lost-article reports.
Get free legal aid
Legal Services Authorities at the national, state, district and taluk levels provide free legal advice and lawyers to eligible people under the Legal Services Authorities Act, 1987, and run Lok Adalats to settle disputes.
Schemes
Official websites
eGazette of India
Official online Gazette of India where Acts, rules, notifications and name-change notices are published.
- Search gazette notifications
- Download Acts and rules
- Check change-of-name notices
India Code
Official digital repository of all Central and State Acts with their rules, regulations and notifications.
- Search Central Acts
- Search State Acts
- Download rules and notifications
Ministry of Home Affairs
गृह मंत्रालय
Responsible for internal security, police, border management, disaster management, citizenship, foreigners and the census.
- Citizenship and OCI matters
- Visa and foreigners services
- FCRA registration
- Disaster management information
Ministry of Consumer Affairs, Food and Public Distribution (Department of Consumer Affairs)
उपभोक्ता मामले, खाद्य और सार्वजनिक वितरण मंत्रालय
Protects consumer rights, regulates weights and measures and monitors prices of essential commodities.
- Consumer complaints (National Consumer Helpline)
- Legal metrology and weights
- Price monitoring
Ministry of Law and Justice
विधि और न्याय मंत्रालय
Responsible for legal affairs, drafting of legislation and the administration of justice.
- Legal affairs and notaries
- Legislation drafting
- Justice delivery reforms
Rail Madad
Indian Railways grievance portal for complaints and assistance during train travel.
- Lodge a complaint
- Track complaint status
CPGRAMS (Public Grievance Portal)
Lodge grievances against central and state government departments and track their resolution.
- Lodge a grievance
- Track grievance status
- Appeal against resolution
RTI Online
File Right to Information requests and first appeals online with central ministries and departments.
- File RTI request
- File first appeal
- Track RTI status
National Consumer Helpline
Register consumer complaints against companies and service providers for pre-litigation resolution.
- Register consumer complaint
- Track complaint
- Consumer awareness
e-Jagriti (Consumer Commission Case Filing)
Online platform to file and track consumer cases before District, State and National Consumer Commissions (succeeded e-Daakhil).
- File a consumer case online
- Track case status
- Pay fees online
eCourts Services
Check case status, cause lists, orders and judgments of district and high courts across India.
- Check case status
- View cause lists
- Download orders
- E-filing and virtual courts
National Legal Services Authority
राष्ट्रीय विधिक सेवा प्राधिकरण
Provides free legal aid and organises Lok Adalats for eligible people.
- Apply for free legal aid
- Lok Adalat information
- Legal awareness