File a consumer complaint

For problems with goods or services (defects, deficient service, unfair trade practices), first try the National Consumer Helpline for pre-litigation resolution. If that fails, file a case online before the District, State or National Consumer Commission, depending on the value of the claim, through the e-Jagriti platform.

Steps

1
Register a grievance with the National Consumer Helpline (call 1915, WhatsApp, the app, or the website); the company is asked to resolve it
2
If unresolved, file a complaint on e-Jagriti before the appropriate Consumer Commission (District, State or National, based on the value of goods/services paid)
3
Attach the bill, warranty, correspondence and evidence; pay the fee where applicable
4
Attend hearings online or in person as notified

Documents

Invoice/receipt
Warranty/guarantee
Correspondence with seller
Photos or other evidence

Fees: No fee for complaints where the value of goods or services paid is up to ₹5 lakh; fees apply above that.

Official links

National Consumer Helpline ↗consumerhelpline.gov.in
e-Jagriti (Consumer Commission filing) ↗e-jagriti.gov.in
National Consumer Disputes Redressal Commission ↗ncdrc.nic.in

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